“I am taking the lead on company culture change, new manager’s development and customer focus as it applies to internal and external customers on behalf of CORRAMBA.  I will also design and deliver training experiences to meet your identified "21st Century Customer Excellence" training needs. Why me? I have a passion and extensive experience mentoring and delivering training to blue chip companies that has enabled them to have a motivated workforce committed to deliver quality service to customers worldwide. Before I set up my first training company Blue Anchor Training I was employed as an International Training Manager for Continental Airlines Inc, where I headed up a team who trained and supported staff of different cultures and ethic groups worldwide to deliver a high standard of customer care in a very competitive environment.

In my “previous life” I operated mostly within the airline and tour operational industry where I held manager posts in Operations, Reservations and Sales. I worked my way up “through the ranks” within the airline industry, getting my first “command” at managing people aged 21: which in that industry was very a young age to run a department of sixty people! I gained a lot of experience and met many challenges and thoroughly enjoyed the experiences. My most enjoyable work however were my ventures in Training! A passion which I have never lost! My work experience took me from British Caledonian Airways to Air Europe and, finally, Continental Airlines Inc.

My training work with my first business venture, Blue Anchor Training, took me to new business sectors including Local Government, Retail, Housing Associations and Small Businesses.

I also have contracts with colleges and the University Of Brighton.  I have recently been involved in a project helping new starters and long term unemployed getting into work, where I won the “Best Trainer” accolade voted for by delegates in the programme! I have also run accredited courses for the Institute of Customer Services (ICS) and the Institute of Leadership and Management (ILM).

Because of my background I am very aware of the impact of excellent customer service. I am impressed by customer service excellence when I see it, but it is all too rare! My mission is to help organisations keep focus and be proactive towards the frequently changing requirement of customer needs and expectations. That is why I helped set up CORRAMBA as a Partner.

If you want to keep your workforce, inspired, motivated and committed to the "21st Century Customer Experience" whilst increasing your reputation and growing your business then contact me at brian@corramba.com and let CORRAMBA help you to make this happen!”